Quality First is a philosophy of quality and a framework for earning public trust in aging services. More important, it is a renewal of our commitment as aging-services providers to help older adults and their loved ones live their lives to their fullest potential.
Through Quality First, we work in partnership with all stakeholders – government, consumers and the people we serve and their families – to create quality of care and quality of life in aging services.
The core of leadingage Quality First is the 10 Elements of Quality:
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- Commitment
- Governance & Accountability
- Leading-Edge Care and Services
- Community Involvement
- Continuous Quality Improvement
- Human Resources Development
- Consumer-Friendly Information
- Consumer Participation
- Research Findings and Education
- Public Trust and Consumer Confidence
Quality First is helping leaders transform aging services organizations to create a culture of quality improvement.Here is what LeadingAge members are saying:
“Signing the LeadingAge Covenant creates a new level of awareness and commitment to our public responsibility and our purpose for acting as ‘good stewards’ of our community resources.”
“LeadingAge is a single focus we can all support to provide confidence to the various stakeholders in senior living throughout the country.”
“Before, we were meeting quality standards; with LeadingAge QF, we are educating ourselves and others.”
